WoM Business — Word of Mouth
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Privacy

Privacy & Cookie Policy

Notice on the processing of personal data pursuant to Regulation (EU) 2016/679 (GDPR).

Last updated: August 11, 2026

1. Data Controller

The Data Controller for the data collected through this website is WOM International (WOM — Word of Mouth), with offices in:

  • Via Carlo di Tocco 56, Naples, Italy
  • Muraqqbat, Deira, Dubai, UAE

For any request regarding the processing of your data, you can write to info@womagency.net (Italy office) or info.uae@womagency.net (UAE office).

2. Data Collected and Purpose

When you use the forms on this website (Contact form and quote/RFQ request in the B2B Marketplace), we collect the data you voluntarily enter: first and last name, company, email, phone and the content of your message. This data is used exclusively to:

  • respond to your requests for information or a quote;
  • manage the business or pre-contractual relationship with your company;
  • fulfill any resulting legal or accounting obligations.

We do not use your data for direct marketing purposes without your separate, explicit consent.

3. Legal Basis

Processing is based on the consent given by the data subject when submitting the form (Art. 6.1.a GDPR) and, where applicable, on the performance of pre-contractual measures requested by the data subject (Art. 6.1.b GDPR).

4. Data Retention

Data collected through the forms is retained for the time necessary to handle the request and, should a business relationship begin, for its duration and within the terms set by legal obligations (tax, accounting, contractual).

5. Data Disclosure and Transfer

Data may be processed by WOM's internal staff authorized to do so in the Naples and Dubai offices. Given WOM's international operations between Italy, China and the United Arab Emirates, any data transfers to non-EU countries occur only when strictly necessary to handle your request and with adequate safeguards pursuant to Articles 44 et seq. of the GDPR. Data is not sold or transferred to third parties for independent commercial purposes.

6. Data Subject Rights

At any time, by writing to the addresses indicated in point 1, you can exercise the rights set out in Articles 15-22 of the GDPR, including:

  • the right to access your personal data;
  • the right to rectification or erasure;
  • the right to restrict processing;
  • the right to data portability;
  • the right to object to processing;
  • the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent given before its withdrawal;
  • the right to lodge a complaint with a supervisory authority (in Italy, the Garante per la Protezione dei Dati Personali).

7. Cookies

This website uses exclusively strictly necessary technical cookies for the correct functioning of its pages (for example, to remember the choice made in the cookie banner). These cookies do not require consent under current regulations.

No profiling, analytics or third-party cookies are currently active. Should traffic measurement tools (e.g. Google Analytics) or third-party pixels be introduced in the future, this notice will be updated and you will be asked for explicit consent via the cookie banner before they are activated.

8. Security

WOM adopts appropriate technical and organizational measures to protect the personal data collected from unauthorized access, loss or accidental destruction.

9. Changes to this Notice

This notice may be updated periodically to reflect regulatory changes or changes in data processing practices. We invite you to review this page periodically.